Return Policy
Last updated September 27, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at hello@monarchstreet.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Return label, then mail your return to the following address:
Huboo Technologies
Unit 2, Interplex 16 Ash Ridge Road
Bristol, Bradley Stoke BS32 40E
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return, Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Introduction: This return policy outlines the conditions under which refunds will not be issued for damaged items. We prioritize customer satisfaction and will gladly address issues related to damaged items through other means.
Definition of Damaged Items: "Damaged items" refer to products that have visible physical damage or defects that occur during shipping, handling, or manufacturing.
Notification of Damaged Items: Customers are required to notify us of any damaged items within 5 of receiving the product. Notification should be sent to hello@monarchstreet.com.
Photographic Evidence: Customers must provide clear photographic evidence of the damage when reporting a damaged item. This evidence is crucial for assessing the extent of damage.
Assessment and Resolution: Once notified, our team will assess the provided evidence to determine if the item is indeed damaged due to factors beyond the customer's control (e.g., shipping damage or manufacturing defects).
Options for Damaged Items: If the item is confirmed as damaged due to reasons beyond the customer's control, we will offer one of the following options: Replacement: We will send a replacement item at no additional cost to the customer.
Repair: In some cases, we may offer to cover the cost of repairing the damaged item if it is feasible and cost-effective.
Return of Damaged Items: In certain situations, we may request the return of the damaged item at our expense for quality control purposes.
Refund Exception for Damaged Items: Refunds will not be issued for damaged items when: The customer fails to notify us within the specified timeframe. The damage is a result of misuse, negligence, or improper handling by the customer. The item was damaged due to reasons that are not within our control, such as accidents after delivery or natural disasters.
Customer Responsibility: Customers are responsible for properly caring for and handling items to prevent damage, especially after receiving them. Exceptions and Special Cases: We reserve the right to make exceptions to this policy on a case-by-case basis for extraordinary circumstances.
Contact Information: Customers with damaged items can contact our customer support team at hello@monarchstreet.com to initiate the resolution process.
Review and Update of Policy: This policy may be reviewed and updated periodically to ensure it aligns with our business practices and customer needs. Any changes will be communicated to customers.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
hello@monarchstreet.com
This return policy was created using Termly's Return and Refund Policy Generator.